Resource Conversion
All room/resources books
are migrated to the Exchange Calendar system and Netscape Calendar is officially going away October 15th.
Streamlined Mailing lists
USFHealth Bulletin has been migrated from a Lyris list to a more efficient Exchange Distribution List, speeding up mail transmission and allowing for more sophisticated mail announcements to the USFHealth Community.
Work is in progress for other large mailing lists to be migrated.
USFHealth Web presence is increased and standardized.
- Content Management System implemented
- Consistent Branding USF Health
- Rapid web site development
- Dynamic change management
- Currently 17 departmental web pages are directly supported by USFHealth IT, overall web support is provided to all departments in USFHealth.
- 18,783 distinct web pages on HSC server
- 4,789 managed by Content Management System
- 22,000 web page changes made by HSC-IS in the year (includes pages changed via CMS).
Avoiding Reading Layout in Word
When using Office 2003, by default Word documents sent as mail attachments are in “Reading Layout” which some of our customers tell us is annoying.
To have Word open attachments in “regular” mode open Word then click on “Tools” and select “Options.”
On the options page that opens click the “General” tab.
There you will find an option marked “Allow starting in Reading Layout.”
Removing the check next to this option will stop this annoying behavior.
How to get virtually unlimited space for your email. Step One-Create a personal folders file. |
| ASK IT October Classes:
Access I: 10/10 3pm Outlook Mailing Lists & Resources: PowerPoint I: 10/11 3pm Word I: 10/14 3pm FrontPage: 10/26 9am |
Did you know?
USFHEALTH IT is composed of six groups all equally devoted to serving the USFHealth Community? Our Five groups are Support Services, ASK IT, Application Development, Teleconferencing and Telemedicine, Information Security and Network Services.
You can view the HSCNET Network Status Online?
That ASK IT will come to your Departmental meetings with a customized training session for your staff? Whether you need a quick session on Outlook Calendar or a tip session on using PowerPoint, we can help!
Just contact us at 974-6288, option 2 and ask for a training consultation.
Changes!
HSC Information Services is in the process of changing it's name to "USF Health Information Technology". The new name reflects the new branding initiatives and better emphasizes the technology aspect of our services. So if you hear or see USF Health IT, just remember that is the new name for HSC IS!
Michael Hudson
Assistant V.P. of Technology/CIO, USFHealth IT.
USF Health IT Leadership Changes:
Our current CIO and much loved leader, Michael Hudson is retiring on October 31, 2005. Michael started working at USF in September 1976 as a computer programmer and came to the Medical Center in 1980. In 2001 Michael became the Assistant VP for Technology and CIO of USF Health. Under his leadership, USF Health IT has grown to a more robust department focused on supporting the entire USF Health Community.
There must be security for all, or no one is secure. This does not mean giving up any freedom, except the freedom to act irresponsibly. |
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With the Retirement of Michael Hudson, Jim McKenzie becomes the interim Assistant V.P. of Technology / CIO / ISO.
David Hearne will become the interim acting director of Network Services.
A brand new Information Security Group is now under the leadership of Information Security Director Tim Bulu.
Susan Pringle has moved into the position of Director of our USF Health IT “ASK IT” training group. Susan has an extensive background with Instructional and training design/development with corporations such as Sprint and Sears where she specialized in intranet "just-in-time" training development.
An Important Note to College of Medicine Account Holders :
On Wednesday, Sepetember 31st, IT was impacted by a new worm that caused deletion of College of Medicine accounts and group memberships affecting logins, email, and "G" drive connectivity. We apologize for this event and expect to have full recovery by Monday, October 3rd. Note: this outage only impacted College of Medicine account holders and not College of Public Health or Nursing generic Health Sciences accounts.
| Support Services: Familiar Faces in New Places Some significant changes have taken place within the USF Health IT Support Services group in the last few months as a number of employees move along their career paths and into new roles within IT and, in one case, in another USF department.
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We are pleased to welcome Alex Pena and Frankie Del Rosario into our group. As our work load has expanded, Alex and Frankie have taken on their new responsibilities with skill and enthusiasm. We look forward to the new challenges. Thomas Banea remains our "go to technical specialist" and continues to do his usual good job with the added duty of bringing Alex and Frankie up to speed. We have received a letter of appreciation from the Physical Therapy students for the great work that has been done by Thomas, Alex and Frankie. We would like to add our thanks for the good work by our staff.
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Staff Spotlight:
Tim Bulu Tim Bulu is the USFHealth Information Security Director. His main duties include managing the network of five Checkpoint firewall's that protect the USFHealth Center from worms, viruses, and other threats. If you've noticed that you're not getting nearly as much spam as you used to get, you have Tim to thank. His security systems block nearly 150,000-200,000 spam emails each and every week or about ten (10) and a half MILLION spam emails a year. And if you've ever wondered why newscasts like CNN are always talking about the damage the "latest worm" has done to places like the New York Times newspaper, the Immigration and Naturalization Service (INS) and CNN itself, but noticed that USFHealth itself is fine....well, you have Tim to thank for that too. Tim has a plethora of technical certifications including not one but two MCSE's from Microsoft, the CCNP certification from Cisco, and the firewall certification: Checkpoint Certified Security Expert (CCSE). Tim is a former Marine corporal, an avid New England Patriots fan, and is married and a father of three. Originally from Scituate, Massachusetts Tim has lived in Florida for five years and been employed at USF for the same time frame. |
"The way we tell if we are successful is the user never notices us doing our job-security of the network should be invisible to our users." |
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Network Services
Network Services has been extremely busy over the past few weeks. We worked in a large cooperative effort with USF's IT group and the USFPG group to redo the central Telecom Closet that serves the South Campus. This campus includes users at several Davis Island buildings, Harborside Medical Towers, parts of Tampa General Hospital and even the Moffitt Cancer Center's remote location. This work prepares for a new high speed link connecting the Tampa Main Campus and the South Campus, replacing the slower and much more expensive ATM link in use today.
Video System Upgrades
We've also brought a new Video SAN (storage array network) online to help with video conferences, video streaming of Med1 and Med 2 classes and other video projects. We've increased the capabilities of the video system by a factor of 1000 times more storage to help meet the needs of our faculty, staff and students.
Securing your Network: Patchlink and ePolicy
We are continuing to deploy our Patchlink patch management system and the ePolicy Orchestrator anti-viral system, and now cover nearly 70% of our users. These two systems make sure our users' Anti-virus software is up to date automatically, and eventually will make sure their operating systems (like Microsoft XP) and applications (like Office or Internet Explorer) are always patched against new threats, and relieve the users of having to worry about it anymore.
Exchange System Changes
Network Services at USFHealth IT has made two changes in the Exchange system that should help all of our customers. First, we've resolved the issue that prevented "Out of Office" replies from being sent to third party mail systems. Now, your Out of Office message will reply to anyone that emails you, not just to internal USFHealth users.
Second, we've removed the limits on the number of people on a distribution list. Now you can have lists of virtually unlimited users. This month we'll continue our efforts to move the remaining HSCPrime mail lists to Exchange. And on October 15th, we'll be shutting down the old Netscape Calendar system since its been replaced by Exchange. (If you have any concerns on this please contact Marilyn Yarborough at 974-7708.)
New Administrator
Our new Administrator Ben Glover is on board and already hard at work and doing great making sure we have the fastest, most reliable, most secure network on campus, because that's what USFHealth users deserve.
Network Services Restructure
Finally, Network Services has become two groups: Network Services under the interim leadership of Senior LAN Administrator David Hearne, and a brand new Information Security Group under the leadership of Information Security Manager Tim Bulu. Both will continue to report directly to the new interim Asst. VP and C.I.O. Jim McKenzie, the former Director of Network Services, who replaces the retiring Michael Hudson.
Surplus Computer Equipment and HIPAA.
If you have surplus computers that are no longer needed by your department or other departments within USF Health, there is an established procedure that should be followed. For USF owned equipment the first step is to submit a Relief from Accountability form to the Property department. Once processed, Property will forward the request to USF Health Receiving who, in turn, will arrange for pick-up, either by their own staff or directly by the surplus vendor depending upon the amount of surplus equipment involved. Receiving will also notify us and we will send a tech out to physically destroy the computer’s hard disk. This assures that no potential exposure of PHI exists under the HIPAA privacy and security rules. This drive destruction will be done either at Receiving or at the department’s storage site, depending on the final pickup plan.
Computers purchased with USF PG funds should be surplused following PG property handling guidelines. However, USF Health IT will be happy to assist in assuring that no health information is exposed through allowing working hard drives to fall into the wrong hands. Just give us a call and we will arrange to have a tech visit your office to destroy disks of surplus PG tagged computers.
| New At Application Development
Application Development launches Webtrends and Ultimate Survey Enterprise: Web Tools You can use to conduct your business! Webtrends.
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ASK IT. With the recent conversion of room resources from the old Netscape calendar system to the Exchange system, ASK IT has been busy facilitating training for both the resource conversion and the new Mailing list conversion. ASK IT has added two new training specialists to its team: Neil Bailey and Stacey King. With a passion for training and all things IT, both come to ASK IT ready to serve the USF HEALTH Community. Whether it is help with that Access Database or specialized individual training using Photoshop--ASK IT is available, just give us a call at 974-6288, option 2 and ask for a training consultation appointment. |
