Desktop Support Services
USF Health

Welcome to the USF Health Information Systems How-to Guides Site!

Here you will find a number of guides that will answer a many of your IT questions. The How-to Guides require a USF Health Account for access to most of the documentation, please click the link below to enter. If you do not have a USF Health account we have provided several Frequently Asked Questions on this page to assist you with finding the correct information.

USF Health IS - How To Guide Documentation

Frequently Asked Questions

I have forgotten my USF Health Email account password, how do I reset it?

Reset your HSCNET account password using the Impress system. Impress can be accessed from any browser by clicking the link below:

If you don't remember your Impress information, please contact the helpdesk at (813) 974-62888 during business hours for assistance.


How do I obtain a USF Health Account?

Obtaining a USF Health Account is easy for an active student, faculty, or staff member. Complete our automated account creation form by clicking the link below:

This link can also be completed by support entities of USF Health as well, however, a valid USF Health contact must be provided.


How do I obtain access to the Clinical Systems?

USF Health Employees that need access to clinical systems, or who need to change existing accesses, have to complete the USF Health IS PCIS request forms and sign up for training. Click the links below to access PCIS (under the PCIS section) and training forms:

NB- new access will not be granted unless training is completed.


What are the hours for the helpdesk, and where is it located?

The USF Health IS Support Desk is open:

  • Monday - Friday 8:00 a.m. to 5:00 p.m.

We are located in the Faculty Office Building (MDF) on USF’s Tampa Campus. Click below to get directions.