• Digital Media
  • Digital Archiving
  • Digital Deployment
  • Digitizing

  Our Digital Media services provide you with the tools for a virtual learning environment. Lectures and or presentations can be recorded and converted into digital formats and made available to anyone.

• Emergency Notification/Digital Signage
  • Enhanced Visual Notification Transmission System (E.V.E.N.T.S)
  • E.V.E.N.T.S Joining
  • E.V.E.N.T.S Training

  E.V.E.N.T.S. is USF Health's exciting new "Enhanced Visual Emergency Notification Transmission System".

• Communications
  • Video Conference
  • Phone Conference
  • Office Communicator

  The Communications portion of our services offers USF Health the ability to keep in touch with the world wide community.

Neil Gomes
Director

• Training & implementation support for but not limited to:
  • Microsoft Office including Outlook, PowerPoint, Word, Access and Excel
  • CMS (Content Management Server) and Microsoft SharePoint
  • Business Intelligence
  • New Hire IT Orientations
  • Allscripts/Touchworks
  • Patient Access and scheduling
  • Revenue Cycle Operations
  • GE Centricity Perioperative
  • RIS/PACS (Radiology Information System and PACS Imaging)
  • Checkbox/Ultimate Survey
  • Proprietary and Clinical Applications implemented by Health Information Systems
• On the job training and support for:
  • Electronic Health Record Implementations at USF Health.
  • Patient Pager Systems
  • Online Survey and Newsletter Communications
• Instructional Development & Design for:
  • Curriculum design and development for traditional training delivery as well as online delivery.
  • Course conversion to online venues for use in Learning Management Systems such as USF HEALS, FACDOT and other LMS systems.
• Emerging Technology development & Training for:
  • USF Health Vita, Second Life.
  • Turning Point Audience Response systems.
• Recent projects include:
  • USF HEALS – HIPAA Online Training Courses
  • Orthotics & Prosthetics Demonstration Project
  • USF HEALTH in Second Life
  • FACDOT
  • Quick Tips for Clinical Applications
  • Online Help guides for IS proprietary applications such as Impress +, ROAD, SOAR and other internally developed applications.

• Server administration
  • e-mail
  • listserves
  • newsgroups
  • PC server accounts
  • file backup & restoration
• Security
• Data communications
  • Internet
  • connectivity
  • remote site connectivity
• Physical network administration
  • Network installation
  • maintenance Network monitoring Network design
  • consultation

• A team of dedicated resources to service project management needs. The purpose of the PMO is:
  • Establish project management tools and techniques
  • Encourage a culture shift of project management
  • Promote productive team projects
  • Provide organizational and financial improvement

  Project management is needed throughout the project lifecycle: initiating, planning, executing and closing.

• Information Systems Hardware Support for but not limitied to
  • USF Owned Desktop PC’s
  • UMSA/MSSC Owned Desktop PC’s
  • Printers, Scanners, & Combination Devices (multiple vendors)
  • Desktop Video Cameras
  • PDA’s
  • Patient Access and scheduling
  • Tablet PC’s
  • Dell Laptops (Recommended)
  • Limited support for other Vendor Laptops
  • Limited support for Apple Hardware
  • Various support levels for many other types of hardware
• Information Systems Services Offered but not limited to
  • Dell Hardware Replacement and Repair
  • Hardware/Software Installation
  • Hardware/Software Troubleshooting
  • New PC Setup and Configuration for use on USF Health Network
  • PCIS Configuration and Support
  • Telephone Helpdesk for resolution of IT issues
  • On site technician visits to resolve IT issues directly
  • Clinical Computing Support Centers located in several locations
• Information Systems Software Support for but not limited to:
  • Full installation/support for Microsoft Office Products
  • Full installation/support for Microsoft Windows XP & Microsoft Windows Vista operating systems
  • First Tier installation/support for PCIS Application Suite
  • First Tier installation/support for Allscripts
  • First Tier support for TWSCAN
  • First Tier support for all clinical applications related to USF Health and affiliates
  • Support for helping customers connect through USF Health VPN software
  • Various support levels for many other types of software
• Sites supported within USF Health (USF/USFPG Users):
  • South Tampa Center for Advanced Healthcare
  • 17 Davis Island
  • Harbourside Medical Towers
  • Tampa General Hospital
  • Children’s Research Institute
  • University Professional Center
  • Several other locations where USF Health Faculty and Staff are located

• Directs Health IS to accomplish USF Health computing goals and Initiatives

• Prioritizes and helps USF Health Administration to set USF Health computing directions